Refund policy

Return and Refund Policy

We want you to love your Aventus order. If something isn't right, we're here to help.

1. Returns

  • You can request a return within 7–10 days of receiving your order.
  • Products must be unopened, unused and in their original packaging, with proof of purchase.
  • To start a return, email info@aventussupplements.com with your order number and the reason for the return. We'll reply with return instructions.
  • Return shipping costs are paid by the customer and are not refundable, unless the item arrived damaged or we made a mistake.
  • Opened supplements can't be returned for hygiene and safety reasons. Gift cards and free gifts are not returnable.

2. Refunds

  • Once we receive and inspect your return, we'll email you to confirm whether it's approved.
  • Approved refunds go back to your original payment method within 7–10 business days. Your bank or card issuer may take a few extra days to post it.
  • Only regular-priced items can be refunded. Sale items are non-refundable.

3. Damaged, missing or incorrect items

  • Damaged item: we'll send a replacement. Email us your order number and a photo of the damage.
  • Missing scoop or wrong item: we'll send you a replacement product.
  • Lost order: if tracking shows your order is lost, we'll reship it.

4. Subscriptions

You can change, pause or cancel a subscription at any time before your next order is processed. See our Subscription Policy for details.

5. Contact us

Questions about returns or refunds? Email info@aventussupplements.com or message us on WhatsApp.